If you find yourself involved in a dispute with a contractor then it is vital that you deal with the dispute in an appropriate manner to ensure that the issue does not escalate. Should the matter proceed as far as the courts, if you have followed the guidelines set out below then you should be in a firm position to make your case.
The first step in resolving any dispute is communication. You must ensure that your contractor knows that you are unhappy with the quality, cost or timeliness of their work and give them opportunity to resolve the issues.
However, once you have taken reasonable steps to resolve the issues to no avail then you should consider using a series of dispute resolution letters which can be accessed by emailing email@example.com and quoting the reference RES01