If you\'re looking for a good builder but don\'t know where to start, SafeTrade suggests you follow these guidelines to make sure you get the right person for the job.

Recommendation

    * Ask for references and names of previous clients. Speak to them and look at their previous work, if possible.

Deal with an established firm

    * Make sure they have an office address, telephone number and use headed notepaper.
    * Check they are a member of a reputable trade association such as SafeTrade, and if VAT is being charged, make sure there is a VAT number shown.

Be clear about what you want

    * Get a written specification and estimate.
    * Agree any stage and final payments before work starts.
    * Get more than one estimate.
    * Avoid changing your mind halfway through a job - it usually costs more and causes delays.
    * Ask for an insurance-backed warranty for the work.

What to look out for

    * High pressure sales people from so-called specialists.
    * Do not sign anything you have not read or do not understand.
    * Advance payments, particularly at the start of the job, should be avoided.
    * Demands for cash payments. You are only fuelling the black economy and putting yourself at risk from rogue traders.

What to do if things go wrong

    * Speak to your builder if you think things are not right. Try and resolve problems quickly, do not let them fester.
    * If your builder does not sort things out after you have spoken to him, put your complaint in writing.
    * If there are still problems, get further advice. Depending on the problem, consult a solicitor, the Citizens Advice Bureau, Trading Standards, Building Control or Trade Association like SafeTrade.