Provide Feedback on your Tradesman
Please complete the form to the right to provide feedback to SafeTrade on your tradesman. You can provide your feedback anonymously if you wish and if you don't know the tradesman's registration number don't worry, a company name will do!
You can also provide recommendations for good quality tradesmen who may not already be registered with SafeTrade and warnings for any cowboy tradesmen who you may have encountered and would like to make us aware of.
An integral part of SafeTrade is the ability to effectively monitor our registered tradesmen to ensure that they maintain the high standards expected on every single job they complete.
Customers can help us monitor our tradesmen by providing feedback on work that has been completed, this can be through leaving feedback online, over the telephone or by returning a “Freepost Feedback Card” given to them by the registered contractor.
SafeTrade can carry out random spot-checks on any work undertaken by its Local Approved and Recommended Builders, Plumbers, Electricians, Joiners, Plasterers, Carpenters, Painters and Decorators, Glaziers, Tilers and Roofers. Additionally SafeTrade takes a different stance to other trade organisations with regard to monitoring it's contractors as members receive no prior warning that a check will be carried out. The fact that SafeTrade can directly provide work for it's contractors means that it has direct access to the date and time contracts will be carried out.
Our members agree to these checks not only because they feel confident that they do a good job all of the time, but also because they wish to ensure that the criteria for membership remains strict and the integrity of the membership is upheld.
Customer feedback is monitored and validated (to ensure it is genuine). SafeTrade not only works to ensure that any complaints are recorded and fully investigated, our strict regulations and procedures for complaints/dispute resolution ensure that we can remove members should we feel they are providing a substandard service which brings the organisation into disrepute.
On the plus side, positive comments received from customers are added to each member’s profile to enable potential customers to see the recommendations of their past customers. So whether you have had a positive or negative experience we would appreciate your comments to help us ensure that you only find reputable tradesmen through our organisation.
