Code of Conduct
SafeTrade. Registered Contractors must agree to adhere to the following code which covers the conduct of themselves, their employees/representatives, and the working relationship that they have with customers during the course of contracts.
All SafeTrade Registered Contractors agree:
- To at all times conduct their business in an honest and fair manner.
- To at all times ensure that they have sufficient public liability and employer’s liability insurance cover for the contracts they undertake.
- To provide a professional, reliable service to clients from the stage of initial quotation through to the completion of the contract.
- To provide the client with a timely written quotation for the contract, if required.
- To adhere to all legal and health and safety regulations relevant to the work in hand.
- To at all times carry out work to the best of their ability and ensure that employees/subcontractors are monitored to ensure that they do likewise.
- To endeavour to stick to time frames agreed with the customer before commencing work.
- To inform customers as soon as possible when there are unavoidable problems or delays.
- To ensure that changes to the work specified or extra costs are confirmed in writing and agreed with the client before such work begins.
- To supply samples of materials and fittings to the client for prior approval, if required, and always ensure the client is suitably informed and happy to proceed
- with the materials before work is undertaken.
- To carry out the work in the manner agreed with the customer, and if required provide updates on the progress of the work.
- To make sure they have the sufficient time in order to carry out the contract.
- To inform the customer if at any period they are going to be un-contactable and provide alternative contact details to the client to ensure that any matters arising can be dealt with appropriately.
- To treat the customer and their property with respect and ensure that the working site remains a safe and healthy environment.
- To treat their clients and those in premises neighbouring the working site in a polite and courteous manner.
- To ensure that upon completion of the contract the site is left in a state that is clean, tidy and ready for use.
- To ensure that they dispose of any waste materials in an appropriate manner.
- To ensure the client is properly briefed about any relevant maintenance or operating issues with regards to the completed contract.
- To agree a date to return and correct any defects which may have arisen as a result of the contract undertaken in accordance with any guarantees offered.
- To inform the client that they are SafeTrade Registered and therefore have the opportunity to provide feedback to SafeTrade on the contract carried out.
Please note: If a SafeTrade Registered Contractor is found to be in breach of the above Code of Conduct they will be subject to formal review with the possibility of their registration being revoked.
