Your Reputation
In an increasingly competitive industry, that is subject to a disproportionate level of bad press, it is necessary for a contractor to be able to demonstrate to customers that they provide an honest, reliable and high quality service.
However this can be difficult when providing a quotation for a customer who has no prior knowledge of your firm. With SafeTrade you can build an extensive portfolio of feedback from your past customers, which your prospective customers can easily access.
Effectively every time you complete a job and the customer is happy with your work, you are increasing your chances of securing the next contact you provide a quotation for.
Prospective customers value the comments of previous customers when making a decision, as it is likely that the experience your last customers had can be an indication of what they can expect.
If you are the kind of contractor who provides an excellent service you could build your reputation by becoming SafeTrade Registered.
Customer feedback is monitored and validated (to ensure it is genuine). SafeTrade not only works to ensure that any complaints are recorded and fully investigated, our strict regulations and procedures for complaints/dispute resolution ensure that we can remove members should we feel they are providing a substandard service which brings the organisation into disrepute.
On the plus side, positive comments received from customers are added to each member’s profile to enable potential customers to see the recommendations of their past customers. So whether you have had a positive or negative experience we would appreciate your comments to help us ensure that you only find reputable tradesmen through our organisation.
