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An integral part of SafeTrade is the ability to effectively monitor our members to ensure that they maintain the high standards expected on every single job they complete.

 

SafeTrade can carry out random spot-checks on any work undertaken by its Local Approved and Recommended Builders, Plumbers, Electricians, Joiners, Plasterers, Carpenters, Painters and Decorators. Additionally SafeTrade takes a different stance to other trade organisations with regard to monitoring it's contractors as members receive no prior warning that a check will be carried out. The fact that SafeTrade can directly provide work for it's contractors means that it has direct access to the date and time contracts will be carried out.

 

Our members agree to these checks not only because they feel confident that they do a good job all of the time, but also because they wish to ensure that the criteria for membership remains strict and the integrity of the membership is upheld.

 

Customers can help us monitor our members by providing feedback on work that has been completed, this can be through leaving feedback online, over the telephone or by returning a “Freepost Feedback Card” given to them by the registered contractor.

 

 

 

Customer feedback is monitored and validated (to ensure it is genuine). SafeTrade not only works to ensure that any complaints are recorded and fully investigated, our strict regulations and procedures for complaints/dispute resolution ensure that we can remove members should we feel they are providing a substandard service which brings the organisation into disrepute.

 

On the plus side, positive comments received from customers are added to each member’s profile to enable potential customers to see the recommendations of their past customers. So whether you have had a positive or negative experience we would appreciate your comments to help us ensure that you only find reputable tradesmen through our organisation.